FAQ - Frequently Asked Questions

How difficult is it to install a new thermostat?

It can be very difficult to do it correctly. HVAC system wiring and thermostat configurations have become increasingly complicated.  A properly installed thermostat saves energy, helps your system last longer and makes your home more comfortable. That is why we sell exclusively to HVAC professionals.

How can I tell if my thermostat is faulty? 

If it is relatively old, internal wiring and components may be the problem due to old age or damage. But if it seems your system is not operating correctly, it could be one or more of many issues. It could be an equipment issue or something as simple as a setting or adjustment. Before you spend your hard earned money, we recommend the assistance of an HVAC professional.

What are the benefits of switching to a programmable thermostat?

When used properly, the programmable thermostat can save quite a bit on utility costs. Programmable thermostats also make it easier to manage your temperature, even when no one is home. FYI… Every degree a thermostat is raised during the summer months can save up to 2% on monthly electric bills.

What is the difference between my old thermostat and a new digital thermostat?

If you have an older mechanical (manual) thermostat, they feature internal coils that expand or contract in response to temperature changes. They also may contain mercury, a substance banned in many states. Digital thermostats, which are rapidly becoming the norm, use an electronic temperature sensor to detect changes and in turn send a signal to the system indicating necessary adjustments. Programmable thermostats are a more advanced form of the standard digital thermostat.

How do I know if a new thermostat is compatible with my heating and cooling system?

Although many thermostats are common in application and can be exchanged freely, many are only compatible with certain systems. The system’s volts of electricity usage are probably the most critical. There are many other factors involved from energy source, equipment controls to heating and cooling system staging. We recommend this decision be made with the assistance of an HVAC professional.

What is a heat pump? 

There are three main types of heat pumps. Ground source heat pump, Air source heat pump, and a Water source heat pump. And basically, they all use different types of equipment and heat exchangers to move heat from outside the home to inside the home.


end faq