Getting Started With Amazon Alexa

    Amazon Alexa Overview

    Help Tips
    Linking Process

    • Before trying to link, make sure the user has the Alexa app downloaded and they are logged in to the Alexa app.
    • If they have questions about this, send links to Alexa Help docs/Call center
    • Before trying to link, the user must have at least 1 thermostat in the Pro1 Connect App.
    • The customer should start the linking process from the Pro1 Connect App. Don’t start the process from the Alexa App.

    Thermostat Control

    • Thermostat names should be easily spoken.
    • Avoid numbers in thermostat names - these can confuse Alexa
    • Testing shows it can take 30-45 seconds for a thermostat to update after a voice command.
    • If the user has Scheduling turned on, if the user changes the temperature in Alexa, the thermostat will enter a Temporary Hold.
    Amazon Alexa voice commands
    Amazon Alexa Help
    Available Voice Commands
    Example Phrases

    Frequently Asked Questions

    Do PRO1 thermostats work with home automation platforms?

    Yes. At this time, PRO1 connected products are only compatible with the Amazon Alexa platform.

    Can I control my thermostat through Amazon Alexa?
    The PRO1 Connect app says that I successfully connected my account with Alexa, what do I do now?
    How do I name my thermostats?
    How do I use my Amazon Echo and other Alexa devices to interact with my thermostat?
    I forgot to install the Amazon Alexa app but the PRO1 Connect app still said that I successfully completed the process, what do I do next?
    How do I change the fan operation inside Alexa?
    How do I put my thermostats into hold or change the fan operation inside Alexa?
    I need help Creating a Routine in the Alexa app.
    How do I add a Thermostat after Alexa is linked?
    How do I rename a Thermostat after Alexa is linked?
    How do I remove a Thermostat after Alexa is linked?
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