• Before trying to link, make sure the user has the Alexa app downloaded and they are logged in to the Alexa app.

• If they have questions about this, send links to Alexa Help docs/Call center

• Before trying to link, the user must have at least 1 thermostat in the Pro1 Connect App.

• The customer should start the linking process from the Pro1 Connect App. Don’t start the process from the Alexa App.

• Thermostat names should be easily spoken.

• Avoid numbers in thermostat names - these can confuse Alexa

• Testing shows it can take 30-45 seconds for a thermostat to update after a voice command.

• If the user has Scheduling turned on, if the user changes the temperature in Alexa, the thermostat will enter a Temporary Hold.

You can perform the following tasks with Alexa voice commands:

Ask the current ambient temperature.
Ask the current setpoint.
Ask the current system mode.
Set the current setpoint.
Set the current system mode.

Alexa Customer Support
1. In the Alexa App, press “Home” in the bottom left corner of the app
2. In the top right corner of the screen, press the question mark icon
3. See options “Chat with us” and “Speak with a representative”

Alexa Online Help

Connect a Device to Alexa

What are Groups?

Create Groups

• Key verbs are “Turn” and “Set”

• Key subjects

• The literal name of the thermostat. For example: “My thermostat”, “Upstairs”, etc.

• “The thermostat”

• “The temperature”

• What is the temperature on the thermostat?
• What is the ambient temperature on the thermostat?

• What is the thermostat set to?

• Is the thermostat on heat or cool?

• Set [NAME OF THERMOSTAT] down to ………… (85, 90, 50, 78…degrees, etc)
• Set [NAME OF THERMOSTAT] up to ………… (85, 90, 50, 78…degrees, etc)
• Turn the temperature up to ………… (85, 90, 50, 78…degrees, etc)
• Turn the temperature down to ………… (85, 90, 50, 78…degrees, etc)

• Set [NAME OF THERMOSTAT] to cool
• Set [NAME OF THERMOSTAT] to heat
• Set the System mode on the thermostat to cool
• Set the System mode on the thermostat to heat
• Turn the thermostat to cool
• Turn the thermostat to heat
• Turn the System mode on the thermostat to cool
• Turn the System mode on the thermostat to heat
• Switch to Fahrenheit mode (Celsius mode)

Yes. At this time, PRO1 connected products are only compatible with the Amazon Alexa platform.

Yes. You can connect your devices to the Alexa app by selecting “Home Automation” in the main menu inside the PRO1 Connect app.

You should now be able to control your thermostat(s) through the Alexa app. Search for “Thermostats” under the “Devices” tab.

Alexa will copy the thermostat names that you created in the PRO1 Connect app. If nothing was created it will say “My Thermostat”. Once you have linked your PRO1 Connect to Alexa, you must update the thermostat name in your Alexa app.

For information related to using your Amazon Alexa devices please contact Amazon directly or visit the Alexa website.

https://www.amazon.com/b?ie=UTF8&node=21576558011

After you download, install, and log in to the Amazon app your thermostats should be there under the devices tab. If they are not please go back to the PRO1 Connect app and “Revoke Access” to Amazon Alexa and start the process over.

Menu/Smart Home/Smart Home Settings/Three Dots/Revoke

The thermostat functionality is limited to what the Alexa app allows for connected thermostats. At this time the Alexa app does not support fan control.

The thermostat functionality is limited to what the Alexa app allows for connected thermostats. At this time the Alexa app does not support the features.

This is an Alexa feature and you will need to contact Amazon to learn more.

1. Perform the desired change in the Pro1 Connect App.

2. Go to the Alexa App.

3. In the Alexa App, click “More” in the row of options on the bottom of the screen.

4. Click the option at the top of the screen “Add a Device”

5. Scroll to the very bottom of the page, and select “Other”.

   • Don’t bother clicking “Thermostat”--“Other” is easier to find and it makes no difference to the final outcome.

6. Click the blue “Discover Devices” button.

7. Click the blue “Discover Devices” button, then wait.

   • The discovery process takes 45-60 seconds. If it takes longer than 60 seconds, abort and try again.

8. For the “Add” process, the user should see a Success screen - “1 new device found”.

1. Perform the desired change in the Pro1 Connect App.

2. Go to the Alexa App.

3. In the Alexa App, click “More” in the row of options on the bottom of the screen.

4. Click the option at the top of the screen “Add a Device”

5. Scroll to the very bottom of the page, and select “Other”.

   • Note: you can also select option “Thermostat”, but “Other” is easier to find and it makes no difference to the final outcome.

6. Click the blue “Discover Devices” button, then wait.

   • Note: The discovery process takes 45-60 seconds.

7. For the “Rename” process, the user will see a Failure screen - “No new devices found”. This is the expected outcome.

8. Click “Close”.

9. Under “Devices” Click “Thermostats” or “All devices”. The new thermostat name should be reflected in the list of user devices.

Thermostats must be manually removed from both the Alexa and Pro1 Connect apps.

1. Remove the thermostat from Alexa

   1. Open the Alexa App.

   2. In the Alexa App, click “Devices” in the row of options on the bottom of the screen.

   3. On the “Devices” page, click the “Thermostats” or “All Devices” options.

   4. Find the device to be deleted in the list and click it.

   5. Click the gear wheel in the top right corner of the screen.

   6. Click the trash can in the top right corner of the screen.

   7. in the pop-up “Remove <thermostat-name>”?, click “Delete.

2. Remove the thermostat from Pro1 Connect.