The PRO1 Connect app will try to automatically find your thermostat. If your app does not automatically find your thermostat you will need to manually enter it. Make sure the “TSTAT-XXXX” network is shown on your thermostat before you begin the search. Press and hold the light button on your thermostat BEFORE pressing “Got It”.

If there are a lot of WIFI networks nearby, they may interfere with automatically finding your thermostat. In this case, there are two options to find your thermostat manually.

If the app cannot find your thermostat you will be prompted to enter it manually. Please add the four digits that are displayed on your thermostat screen into the four boxes on your app screen.  

In some instances, this feature will be disabled and you will need to manually select the WIFI  network by leaving the app accessing your phone's WIFI settings. Select your thermostat from the phone’s list of WIFI networks. After selecting, please return to the PRO1 Connect App.

iOS Commissioning

Android Commissioning

On a T855iSH the TSTAT network should appear in the text field at the bottom of the thermostat screen. If it is not currently showing, hold down the light button for three seconds. If it does not you can manually retrieve it by doing the following:

1. Open the bottom door on the thermostat and press the MENU button.

2. Next press the WIFI button.

3. Now press NEXT twice and your SSID information will show.

On a T701i the TSTAT network should appear in the clock field on the top left of the thermostat screen. If it is not currently showing, hold down the light button for three seconds. If it still does not show you can manually retrieve it by doing the following:

1. Hold down the + and – buttons together for three seconds.

2. Next press the WIFI button.

3. Now press NEXT twice and your SSID information will show.

If these steps did not work please see “Why don’t I see the TSTAT-#### network on my thermostat?”

You can reset your Legacy T855i (Identified by only 5 buttons under the bottom door) network by doing the following

1. Press MENU
2. Next press WIFI
3. Now hold down TECH for three seconds
4. Press YES. Now you have reset your TSTAT network

You can reset your T701i network by doing the following:

1. Hold the + and - 
2. Press WIFI
3. Hold down "TECH" for 5 seconds
4. Press Yes to reset the network information

The T855iSH and T701i TSTAT networks can be activated by holding down the top glow in the dark light button for 3 seconds. This turns on the network for 10 minutes to allow you to connect to the Pro1 Connect app. If you were previously connected to a different network you may need to reset the network information stored in the thermostat. See: “How do I delete or reset my thermostats wifi information?”

Note: for Legacy T855i (Identified by only 5 buttons under the bottom door). This thermostat automatically attempts to enable the thermostat network on power-up. If it does not appear, you can view the network name in the wifi menu (Press Menu, then Wifi, then Next until the SSID menu is shown.

Some wireless routers have advanced features like guest networks. It is recommended that you connect your thermostat to your home network. If you must connect to your guest network, then you will need to contact the router manufacture to assist in unblocking port 443 in the guest network firewall.

1. Press MENU.

2. Next press WIFI.

3. Now hold down TECH for three seconds.

4. Press YES. Now you have reset your TSTAT network.

This process can take several minutes. Power up your thermostat before your app, it may help to not be right next to your thermostat during this step. If it does not show, verify that the thermostat is broadcasting its network. When active, it will display the network in the display’s text field.

Email login, gmail login, and facebook login are each unique login methods – much like creating different accounts with different emails. We did not want to risk associating your login with a similar gmail or facebook account buy guessing that your login email matches the social sign in. Please choose a single sign-in method for your account and always use that same method as long as you keep the account.

You must first connect to the thermostat's internal WIFI network to connect it to our server. Please use your wifi settings to connect to the thermostats network (its SSID will be TSTAT-####) before pressing Continue.

Please make sure the thermostat is installed in a location with strong wifi signal strength and your wifi router has a good connection to the internet. If your thermostat shows a strong wifi signal strength icon, and a connected “link” icon, and your app reports the thermostat has connected within the past few minutes, you may be experiencing a known issue on our system. We are working on a fix to reduce these false offline messages.

Our server communicates on ports 1883, 8883, and 443. Please make sure your router or firewall is not blocking traffic to those ports.

If you are connecting a thermostat that is over a year old for the first time, it may update before you see it in the app. Our older thermostats previously communicated to a different app. This update allows it to talk to the new app.

The Energy Reports are sent monthly for each thermostat installed and sent to the email associated with the account used to login. These reports provide insight into your equipment performance and energy usage.

We send out a report for each thermostat installed on the account associated with the email. If there are multiple thermostats installed at a single address or multiple addresses they will be displayed.

The Energy Report emails can be disabled by turning thermostat alerts off in the thermostat settings inside the Pro1 Connect App.  

In non-programmable mode, the Globe Icon will be illuminated when the Set At temperature is below 62 in cooling and above 78 in heating. In programmable mode the icon will illuminate at the following Set At temperatures:

Yes. At this time, PRO1 connected products are only compatible with the Amazon Alexa platform.

Yes. You can connect your devices to the Alexa app by selecting “Home Automation” in the main menu inside the PRO1 Connect app.

You should now be able to control your thermostat(s) through the Alexa app. Search for “Thermostats” under the “Devices” tab.

Alexa will copy the thermostat names that you created in the PRO1 Connect app. If nothing was created it will say “My Thermostat”. Once you have linked your PRO1 Connect to Alexa, you must update the thermostat name in your Alexa app.

For information related to using your Amazon Alexa devices please contact Amazon directly or visit the Alexa website.

https://www.amazon.com/b?ie=UTF8&node=21576558011

After you download, install, and log in to the Amazon app your thermostats should be there under the devices tab. If they are not please go back to the PRO1 Connect app and “Revoke Access” to Amazon Alexa and start the process over.

Menu/Smart Home/Smart Home Settings/Three Dots/Revoke

The thermostat functionality is limited to what the Alexa app allows for connected thermostats. At this time the Alexa app does not support fan control.

The thermostat functionality is limited to what the Alexa app allows for connected thermostats. At this time the Alexa app does not support the features.

This is an Alexa feature and you will need to contact Amazon to learn more.